IRIS login | Reed College home Volume 90, No. 4: December 2011
Jody is a professor at the Heller School for Social Policy and Management at Brandeis University and director of the Relational Coordination Research Center. Her research focuses on how coordination by frontline workers contributes to quality and efficiency in service settings, with a particular focus on airlines and health care. Jody earned a BA in political science from Reed in 1985, an MA in political economy from the New School for Social Research in 1991, and a PhD in human resource management from MIT in 1995. She serves on the advisory board for Families First and the board of directors for the Labor and Employment Relations Association. Her most recent book is Sociology of Organizations: Structures and Relationships. Jody’s husband, Ross Gittell, is a professor of management at UNH. Jody and Ross live in Portsmouth, New Hampshire, and they have two children.
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